Refund policy

# Refund & Returns Policy — Clenvik

## Our Commitment
We want you to be completely satisfied with your Clenvik purchase. If you're not happy for any reason, we're here to make it right.

## Return Window
You have **30 days** from the date of delivery to request a return or refund.

## Eligibility
To be eligible for a return, your item must be:
- In its original condition and packaging
- Free from damage caused by misuse
- Accompanied by proof of purchase (order number or email confirmation)

## How to Start a Return
Contact our support team at [your support email] with your order number and the reason for your return. We will provide you with return instructions within 1–2 business days.

## Refund Processing
Once we receive and inspect the returned item, refunds are processed within **5–7 business days** to your original payment method.

## Damaged or Defective Items
If you receive a damaged or defective product, contact us immediately with photos. We will send a replacement at no additional cost.

## Non-Returnable Items
Items that are clearly damaged due to misuse or not in original condition may not be eligible for a full refund.

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Last updated: 2025